• Why can I not see the DLL files in the downloaded Zip file?
• Which DLL do I install?
• How do I install a DLL?
• Which project file do I run from the demo Zip file?
• What's the difference between the eVB and VB.NET projects?
• I get a message saying that the "Active X component can't create object"
• Do I need a different DLL for Pocket PC 2003 Second Edition?
• If I upgrade a DLL, what do I need to do?

Utility Specific Questions

Sapphire RAS Utility

• What's the difference between asynchronous and synchronous connections?

Sapphire FTP Utility

• Why can I not see any files on the remote server?
• I get error 12003, what does this mean?
• I get error 12103, what is happening here?
• I can't connect to my FTP server
• The file transfer hangs or fails when using ActiveSync
• sFTPPut and sFTPGet don't work
• I am not seeing the error text properly
• The file I am uploading is zero bytes and it shouldn't be
• I have problems transferring multiple files through ActiveSync
• I can only connect to IP address and not server domain names
• What's the difference between passive and active mode?

Sapphire Encrypt Utility

• How secure is the encryption algorithm?

Sapphire GZip Utility

• I receive error 2 when extracting a file from a zip file
• I receive error 1 when extracting a file from a zip file

Sapphire IrDA Utility

• Can I print graphics using this utility?
• I cannot print multiple pages at once
• I cannot connect to my printer

If your question is still unanswered, then contact support for further assistance.